EN 
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NL General terms and conditions and consumer information
1. scope of application
2 Contractual partner, conclusion of contract, correction options
3. contract language, contract text storage
4. terms of delivery
We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.
5. payment
Prepayment - If you choose to pay in advance, we will send you our bank details in a separate e-mail and deliver the goods after receipt of payment.
Cash on delivery - You pay the purchase price directly to the deliverer. There is an additional charge of 6.50 euros.
Credit card - You enter your credit card details when placing the order. Once you have been legitimized as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be debited.
SEPA Direct Debit Scheme - By submitting the order, you issue us with a SEPA direct debit mandate. We will inform you of the date on which your account will be debited (prenotification). By submitting the SEPA direct debit mandate, we request our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited. The account will be debited before the goods are dispatched. The period for advance notification of the date of the account debit (so-called prenotification period) is 1 day.
PayPal - During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the store, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.
Immediately by klarna - After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.
6. right of withdrawal
7. reservation of title
8. transportation damage
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment. The obligation to inspect and give notice of defects regulated in § 377 HGB applies to merchants. If you fail to notify us as stipulated therein, the goods shall be deemed to have been approved, unless the defect was not recognizable during the inspection. This shall not apply if we have fraudulently concealed a defect.
9 Warranty and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following applies to the purchase of used goods by consumers: if the defect occurs after the expiry of one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
For entrepreneurs, the limitation period for warranty claims for newly manufactured goods is one year from the transfer of risk. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.
In relation to entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we accept no liability for public statements made by the manufacturer or other advertising statements.
If the delivered item is defective, we shall initially provide a warranty to entrepreneurs at our discretion by remedying the defect (rectification) or by delivering a defect-free item (replacement delivery).
The above restrictions and shortening of time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the event of intentional or grossly negligent breach of duty and fraudulent intent
- in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the framework of a guarantee promise, if agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online store.
Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 am to 4:00 pm on the landline number 09101-9018160 and by e-mail at info[at]steelseal.de
10. money-back guarantee
In addition to the statutory warranty and right of withdrawal, we offer our customers a so-called "money-back guarantee", also known as a "satisfaction guarantee". This is provided on a voluntary basis and is offered as an additional option. It does not restrict the statutory warranty or your right of withdrawal as a consumer in any way.
The conditions that must be met for this guarantee are
- One complaint and warranty claim per registered vehicle (purchase price refund or replacement delivery) up to a maximum of the RRP in our online store.
- The quantity of Steel Seal® recommended by the manufacturer, as stated on the product's current label, must have been used (max. 3 bottles).
- The warranty application must be completed in full, signed and accompanied by the required supporting documents (see: Warranty conditions ) within 30 days from the date of purchase in writing by e-mail or by post.
11. liability
We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the event of intentional or grossly negligent breach of duty
- for guarantee promises, if agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
12. code of conduct
We have subjected ourselves to the following codes of conduct:
- Trusted Shops quality criteria
- https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
13. dispute resolution
14. final provisions
If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.
